I’ve noticed a recent trend among sales people, and it truly bugs me. Over the holiday break, Courtney and I bought new living room furniture (visits to four or five furniture stores) and we looked at–but did not buy–a new car. In many situations, the sales people would ask us, ” If I can get X price, will you buy today?” or a variation on that question.
I hate that.
Do you know what it says to me?
- You are trying to manipulate me into committing to something before I’m ready. I don’t like being manipulated. No one does.
- You think I’m stupid enough to fall for that. That’s offensive.
- You are only willing to help me if I say yes. Otherwise, I’m not worth your time.
As I saw that question more and more last week, I started responding, “No.” It was kind of fun to see the sales people squirm. But eventually I got to the point where I’d just stare at the sales person with a look that said, “Really?”
That was far more enjoyable.
So here’s the deal: Ask me that question and it just cost you another 5% off the top to get my business. If you’re going to act like I’m stupid and manipulable, I’m going to return the favor. And if you say no, I guess you’re not worth my time.