I’ve been a customer of Allstate for over ten years now, and I’ve always had the intention of staying one for even longer. I’ve been generally pleased with what I’ve seen so far, and I honestly felt like there was a rapport between me and my agent. Our annual reviews of my policies were always satisfactory, and it always seemed that we arrived at happy solutions to any problems.
I just found out that our homeowners rates have gone up 50% over last year despite the fact that I’ve never filed a claim on any of my policies. I spent an hour on the phone on Saturday with a rep who could provide me with nothing except a “sucks to be you.” Today, I spent another 20 minutes on the phone with a retention specialist who also pretty much replied with a “sucks to be you.”
Nope. Sorry, Allstate, but there are dozens of companies. In fact, I’ve already found one that will match your old rate for identical coverage. And just to be honest, it’s not that you raised the rates that has me set on going elsewhere… No, it’s the fact that you didn’t even seem to try to find a way to lower them. It’s the fact that no one I talked to had any answers. It’s the fact that you passed me off from one person to the next. It’s the fact that long-term loyalty to you apparently means little.
I just dropped a line to my local agent about it, and we’ll see what he says, but honestly those good hands seem a bit flaky to me lately.
We’ll see, but I’m not expecting much.