Speaking of Customer Un-service… Allstate

I’ve been a customer of Allstate for over ten years now, and I’ve always had the intention of staying one for even longer. I’ve been generally pleased with what I’ve seen so far, and I honestly felt like there was a rapport between me and my agent. Our annual reviews of my policies were always satisfactory, and it always seemed that we arrived at happy solutions to any problems.

Until now….

I just found out that our homeowners rates have gone up 50% over last year despite the fact that I’ve never filed a claim on any of my policies. I spent an hour on the phone on Saturday with a rep who could provide me with nothing except a “sucks to be you.” Today, I spent another 20 minutes on the phone with a retention specialist who also pretty much replied with a “sucks to be you.”

Nope. Sorry, Allstate, but there are dozens of companies. In fact, I’ve already found one that will match your old rate for identical coverage. And just to be honest, it’s not that you raised the rates that has me set on going elsewhere… No, it’s the fact that you didn’t even seem to try to find a way to lower them. It’s the fact that no one I talked to had any answers. It’s the fact that you passed me off from one person to the next. It’s the fact that long-term loyalty to you apparently means little.

I just dropped a line to my local agent about it, and we’ll see what he says, but honestly those good hands seem a bit flaky to me lately.

We’ll see, but I’m not expecting much.

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4 Responses to Speaking of Customer Un-service… Allstate

  1. Sarah L. says:

    I you can get a USAA policy, do. Seriously.

  2. sarah b. says:

    Were you looking for an explanation? Or for them to cut you slack? Most states’ laws require insurers to provide an explanation so if they couldn’t tell you why, you might consider filing a complaint with the Utah dept of Insurance.

    If you were looking for a reduction on your rates, you’re right, they could have worked harder for you. I’m glad you could find another insurer.

  3. daveloveless says:

    Sarah L.–I’ll have to look at USAA. Courtney is ex-military, so she should apply. If she’s not, dad is, and according to their eligibility, if he is registered, I can as well. I’ll check it out.

    Sarah B.–I was looking for both. The reason is that they did a re-valuation of the entire area. I’m fine with that up to a point, but not a 50% increase. I thought about e-mailing you since you know insurance inside and out, but I knew you’d see the blog as well, so….

  4. daveloveless says:

    Just an update, but I just finished looking at USAA. The car insurance was the best rate I’ve seen, AND it provided better coverage than I currently have. The home owners…. Well, they’re convinced my home would cost $275,000 to replace. Uh… no. Maybe $200,000. If I can get that number down, that should make the homeowners just about what we want to hit.

    Thanks for the suggestion, Sarah.

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